ATO maintains a Tax Preparation Season Call Center where we have a team of tax preparation experts strapped-in with headsets ready to answer the tough questions in real-time. This means you will not be forced to leave a voicemail or contact us by e-mail. Instead, if you encounter a problem, you simply call our toll-free number and a tax preparation expert will ask you one question: What is the taxpayer’s SS#? Because we are on the cloud (or “web-based”), we can jump into the tax return like we are seated next to you in your tax office and we will resolve your issue in real-time with your tax prep client right there! You should know we do not make any money by charging modest entry fees. Instead, we make our money with you during tax season. This way, you can be certain our support will be there as promised because our interests are tied to yours. In order for us to succeed, we must first help you succeed.